Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have got received a blunder coming from your local delivery service and might like to terminate your order, very first check your e mail and/or spam filter to make sure you clicked upon the correct shipping and delivery address and/or WEB ADDRESS. Once this has been done, when you are still interested in continuing, just reply to the e-mail with the information on your request and you should greatly appreciate virtually any assistance you might offer. For technological issues, you may need to make contact with customer care via their particular contact number: (Toll Free). Alternatively, if an individual have any other questions, you may send us a good email and all of us will try our best to assist you.
Your package will arrive at your own door within 7 to ten operating vapinger days. Please be aware of which shipping times may vary from a single courier company to another. It is therefore, constantly preferable to buy with a trustworthy company. To assist ensure your package arrives safely, we all always advise that you sign your own parcel’s “Thanks With regard to Sending” section mainly because it arrives. Your regional delivery services usually are required to clearly display this signature bank confirmation on almost all sent items, which includes Element Vape items.
When your parcel has arrived at your doorway, you will have to collect that as soon since possible. This is normally done simply by completing a self-addressed, stamped envelope together with your return address and tracking amount. Upon arrival, ensure that your unit is totally charged and well prepared to start out using that immediately. Usually do not wait for your Aspect Vape product in order to warm up; this cannot be stressed adequate, especially in the case of rechargeable batteries.
As defined inside the above paragraph, when shipping to be able to UK residents, shipping will probably be facilitated by certainly one of our nationwide network of courier companies, such since DPD, FED FORMER MATE or UPS — but please allow for additional charges to be taken into consideration whenever placing your buy. Customers located inside the Republic of eire are not allowed to purchase online. Inside most cases, clients located within the particular Republic of Ireland will be struggling to purchase the product by using credit playing cards or debit cards. We all are currently experiencing some issues together with credit card scams in The european countries as well as in certain situations, payments made using these methods may be declined or reversed. In add-on, all deliveries to be able to EU customers may be subject to fees and import duties.
When shipping internationally, please note that customs procedures are really time-consuming and usually require the help of an independent customs dealer. In the circumstance of an brought in product, delivery times will be reliant on your courier’s international delivery services and transit periods may greatly go beyond our internal shipping and delivery estimates. In case you are unsure of expected transportation times, please contact us immediately. Worldwide orders will generally arrive within three to five business days after payment has already been received.
For those questions concerning this matter, you should note that every concerns should be directed towards our business headquarters. Should you need to create changes or inquire concerning our services in general, you may do so from anytime during business hours, Monday through Friday, except Weekend, Wednesday, and Thurs. Should you have any other questions, you can either contact our consumer service team or even one of the sales representatives on the main office. If you prefer to place your order on-line, you are welcome to visit our website and follow the particular simple instructions provided. All billing in addition to ordering information will certainly be provided in the click of a button.
As always, we strongly advise that all purchases be paid with regard to entirely before shipping or delivery associated with products. Any modifications to shipping or perhaps delivery policies will probably be clearly indicated on receipt of repayment. In the occasion of a defect in any merchandise, please contact us all right away for any return or substitute. As long since your satisfaction is usually our most critical, we will work with you to make sure that you possess the best electronic products available.